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Highfield Level 2 Certificate in Hospitality and Catering Principles (Beverage Service) (RQF)
This qualification is suitable for learners employed in hospitality roles wishing to develop their knowledge of effective beverage service.
The objective of this qualification is to support a role in the workplace. It covers a variety of topics including the importance of teamwork, safe and hygienic workplaces as well as customer service and giving customers a positive impression. These are all key areas within the hospitality industry and ensure the best service is provided to customers at all times. This qualification forms the knowledge element of the Food and Beverage pathway within the Intermediate Apprenticeship in Hospitality and can also be taken on a stand-alone basis
- ïSafe, Hygienic and Secure Working Environments in Hospitality
- ïEffective Teamwork
- ïGiving Customers a Positive Impression
- ïPrinciples of Customer Service in Hospitality Leisure Travel and Tourism
Learners can choose from a variety of available units from the optional groups to make up the remaining credits for the qualification.